Terms of Service

Submitting the appointment form sends Xtra Miles a request. It does not reserve a time, and an appointment is not confirmed until Xtra Miles accepts it by phone or email.

Submitting a request does not authorize Xtra Miles to inspect or repair a vehicle, buy parts, or incur charges on your behalf. Delivering or leaving a vehicle for inspection is also distinct from authorizing chargeable repairs.

Before performing chargeable repairs, Xtra Miles will obtain authorization as required by applicable law through a repair order, estimate, written approval, recorded oral approval, or another legally valid method. The repair record will identify the customer and vehicle, record the odometer reading, and describe the requested repair or reported problem as required by applicable law.

When the exact repair or cost cannot reasonably be determined when the vehicle is delivered, Xtra Miles may diagnose or inspect the vehicle under the authorization given and then request additional authorization. Chargeable work beyond an authorized scope or maximum amount will not be performed without further authorization where the law requires it.

An estimate is based on the information reasonably available at the time; it is not a final diagnosis or invoice. Testing or disassembly can reveal additional problems. Xtra Miles will explain newly discovered chargeable work and obtain additional authorization where required.

A diagnostic or estimate charge applies only if its amount and conditions are disclosed before the relevant authorization. This page does not establish a diagnostic fee or permit one to be added at the shop's sole discretion.

Before authorization, the repair documentation will identify whether applicable replacement parts are new, used, rebuilt, or reconditioned. It will also identify OEM or aftermarket parts when that distinction is material. The website does not promise that every repair uses only new or OEM parts.

Customers may request return of replaced parts where permitted. A part that must be returned to a manufacturer, supplier, core program, warranty provider, or rebuilder may instead be available for inspection where required by applicable law.

Whether customer-supplied parts are accepted, and what coverage applies to the part and its installation, must be agreed and documented before work is authorized.

A completion time is an estimate unless expressly agreed otherwise. Diagnosis, parts availability, supplier delays, and newly discovered conditions can affect timing. Xtra Miles will notify the customer of a material delay and obtain consent when required by applicable law.

The customer authorizes reasonable vehicle operation as necessary for inspection, diagnosis, verification of repairs, road testing, and return or delivery of the vehicle. Xtra Miles will not use a customer vehicle for unrelated purposes without the authorization required by law.

Customers should remove money, electronics, and other valuables before leaving a vehicle. Responsibility for loss or damage is subject to applicable law.

If storage charges apply to a vehicle, the repair documentation will disclose both the amount and the conditions that trigger them before repair authorization, as required by applicable law. This page does not establish a storage rate or allow an undisclosed discretionary fee.

Payment for authorized work, applicable taxes, and other charges disclosed before repair is due as stated on the final invoice and before vehicle release unless Xtra Miles agrees otherwise. The final invoice will document the completed work, parts, labor, and charges as required by applicable law.

These Terms do not create an administrative, shop, environmental, returned-payment, or other fee that was not otherwise disclosed and authorized where required.

Warranty coverage for qualifying repairs is governed by the Xtra Miles Limited Repair Warranty and the repair-specific terms shown on the repair order or final invoice. These Terms do not expand, reduce, or replace those terms or any rights that cannot lawfully be waived.

Provide accurate contact, vehicle, and service-request information, and do not submit another person's details without their knowledge. How website information is handled is explained in our Privacy Policy.

You agree not to:

• Submit false or fraudulent appointment requests
• Attempt to disrupt, overload, or gain unauthorized access to the website
• Copy the site's content for commercial use without permission

Service descriptions on this website are general information, not a diagnosis, estimate, repair authorization, or promise of availability. Xtra Miles works to keep the site accurate but does not promise uninterrupted or error-free access.

To the fullest extent permitted by applicable law, Xtra Miles is not liable for indirect or consequential loss arising only from use of this website, such as an appointment request that does not arrive because of a technical failure. Nothing here limits responsibility for repair work, statutory repair-shop duties, defective workmanship, personal injury, or any right or remedy that cannot lawfully be limited.

These Terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict-of-law principles, except where applicable federal law controls.

Xtra Miles may update these Terms prospectively as the website or business practices change. The current version and its last-updated date appear on this page.

• Phone: (484) 929-9118
• Email: xtramiles.us@gmail.com
• In person: 644 Painter St, Media, PA 19063